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A R WAINES ELECTRICAL
Ideas Engineered To Reality

Solar Panels on House Roof

Who We Are

Dedication. Reliability. Value.

A R WAINES ELECTRICAL has proudly offered home services for residential and commercial properties since 2000. We work with you to plan every step of the process and ensure that your satisfaction is met. With a team of experts and a variety of professional services available, you can be sure your house will be taken care of.From the smallest to the largest task, we believe your home deserves top-priority service that is efficient and reliable. This is why we started A R WAINES ELECTRICAL, to deliver quality professional services that you can trust.

Services

What We Provide

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"Renewables Revolution: Empowering Change for a Cleaner Planet"

"At A R WAINES ELECTRICAL, we believe in harnessing the power of the sun to create a sustainable and clean energy future. Our cutting-edge solar solutions and advanced Energy Storage Systems (EESS) offer you the opportunity to not only reduce your carbon footprint but also gain energy independence. By installing solar panels, you can tap into an abundant, renewable resource to generate electricity for your home or business. Our state-of-the-art EESS technology enables you to store excess energy produced during the day, allowing you to use it when the sun isn't shining, ensuring a constant and reliable power supply. With solar and EESS, you can take control of your energy consumption, lower your electricity bills, and contribute to a greener planet. Join us in embracing the renewable energy revolution and be a part of the solution for a sustainable future.

Far-Infrared Heating and Solar Thermal Hot Water System Installations

"Discover the Comfort and Efficiency of Far Infrared Heating and Solar Thermal Hot Water Systems. At A R Waines Electrical , we provide innovative solutions for sustainable and cost-effective heating and hot water needs. Our far infrared heating systems offer a revolutionary approach to keeping your space warm and cozy. With gentle and even heat distribution, they create a comfortable environment while reducing energy consumption. Experience the soothing warmth that mimics the natural rays of the sun, without the need for bulky radiators or forced air systems. Additionally, our solar thermal hot water systems harness the power of the sun to provide you with a reliable and renewable source of hot water. By capturing solar energy, you can enjoy substantial savings on your energy bills while reducing your carbon footprint. Join us in embracing these cutting-edge technologies, and experience the benefits of efficient, sustainable, and eco-friendly solutions for your heating and hot water needs."

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TERMS AND CONDITIONS

A R Waines Electrical Terms and Conditions

 

1. Introduction Welcome to A R Waines Electrical (“we”, “our”, or “us”). These Terms and Conditions govern the sale and installation of renewable energy products and services, ensuring compliance with TrustMark and MCS requirements. By engaging our services, you agree to the following terms:

 

2. Scope of Work We specialize in the supply, installation, and maintenance of renewable energy systems, including but not limited to:

  • Solar photovoltaic (PV) systems

  • Battery storage systems

  • Far-infrared heating

  • Solar thermal hot water systems

We will provide a full written proposal outlining the scope of work, including technical specifications, pricing, and timelines.

 

3. Quality Assurance

  • All installations are carried out by certified professionals in accordance with the standards set by the Microgeneration Certification Scheme (MCS) and TrustMark.

  • Our materials and components meet or exceed industry standards, ensuring optimal performance and longevity.

 

4. Customer Rights and Responsibilities

  • Cooling-Off Period: Customers have the right to cancel the contract within 14 days of signing, in accordance with the Consumer Contracts Regulations 2013.

  • Access to Property: Customers must provide safe and reasonable access to their property for the duration of the installation.

  • Payment Terms: Payment schedules will be outlined in the contract. Final payment is due upon completion of the work and customer satisfaction.

 

5. Warranties and Guarantees

  • We provide a 2-year workmanship warranty on all installations.

  • Manufacturer warranties for individual components will be detailed in the contract.

 

6. Complaints Procedure We are committed to resolving complaints promptly and fairly. If you have any concerns, please follow these steps:

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  1. Contact us at [insert contact details] with your complaint.

  2. We will acknowledge receipt within 5 working days.

  3. A resolution will be provided within 28 days of receiving your complaint.

If you are unsatisfied with the resolution, you may escalate the matter to TrustMark or the Renewable Energy Consumer Code (RECC).

 

7. Health and Safety We adhere to all relevant health and safety legislation, ensuring the safety of our team and your property during installation.

 

8. Data Protection We comply with the UK General Data Protection Regulation (GDPR). Customer data is collected solely for the purpose of providing our services and will not be shared with third parties without consent.

 

9. Liability

  • We are fully insured for public liability and professional indemnity.

  • We are not liable for delays caused by circumstances beyond our control, such as adverse weather or supply chain issues.

 

10. Governing Law These terms and conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

 

11. Contact Information For queries, please contact us:

A R Waines Electrical
Website: https://arwelectrical.com
Email: ashley@arwelectrical.com
Phone: (01262) 672703

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12. Amendments We reserve the right to amend these terms and conditions at any time. Customers will be notified of significant changes in writing. ​

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TrustMark Feedback and Complaints Procedure

At A R Waines Electrical, we are committed to delivering the highest standards of service. Your feedback is important to us as it helps us to continually improve. Below is our procedure for handling feedback and complaints in compliance with TrustMark guidelines.

1. Providing Feedback

We welcome your feedback about any aspect of our service. You can provide feedback by:

  • Emailing us at ashley@arwelectrical.com

  • Calling us at 07544507862

  • Writing to us at:  A R Waines Electrical, 7 Victory Way, Bridlington, East Yorkshire, YO16 4EN

All feedback will be reviewed and considered as part of our commitment to continuous improvement.

2. Raising a Complaint

If you are dissatisfied with any aspect of our service, please let us know so we can resolve the matter promptly. You can raise a complaint through the following channels:

  • Email: Send the details of your complaint to ashley@arweletrical.com

  • Phone: Call us at 01262 672703 to discuss your concerns.

  • Post: Write to us at the address above, providing details of the issue.

When raising a complaint, please include:

  • Your full name and contact details.

  • A description of the issue.

  • Any relevant documentation or photographs.

  • The resolution you are seeking.

3. Acknowledgement

Upon receiving your complaint, we will:

  • Acknowledge your complaint within 3 working days.

  • Provide you with a reference number for your case.

4. Investigation

We will:

  • Conduct a thorough investigation into your complaint.

  • Contact you if we require further information.

  • Keep you updated on the progress of the investigation.

This process may take up to 10 working days. If more time is required, we will inform you and provide an updated timeline.

5. Resolution

We aim to resolve complaints promptly and fairly. Once the investigation is complete, we will:

  • Notify you of the outcome in writing.

  • Provide details of any actions we will take to resolve the issue.

If you are satisfied with the resolution, we will consider the matter closed.

6. Escalation

If you are not satisfied with our response, you may escalate your complaint to TrustMark. TrustMark provides an independent complaints review service and can be contacted as follows:

Website: https://www.trustmark.org.uk
Phone: 0333 555 1234
Address: The Sqaure, Arena Buisness Centre, Basinstoke RG21 4EB

You can also refer to the TrustMark Customer Charter for further details on their commitment to customer service.

7. Alternative Dispute Resolution (ADR)

If we are unable to resolve your complaint to your satisfaction, you have the option to use an Alternative Dispute Resolution (ADR) scheme. Our ADR provider is:


Website: info@recc.org.uk
Phone: 020 7981 0850
Email: disputeresolution@recc.org.uk

The ADR process is impartial and aims to resolve disputes fairly and efficiently.

8. Continuous Improvement

We review all feedback and complaints to identify areas for improvement. Our goal is to ensure that we consistently meet and exceed our customers’ expectations.

Thank you for choosing A R Waines Electrical. We value your trust and are committed to addressing your concerns in a fair and transparent manner.

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Business Insurance and Liability

At A R Waines Electrical, we carry comprehensive business insurance to ensure peace of mind for our customers. Our coverage includes:

  • Public Liability Insurance: Covering up to £5 million.

  • Professional Indemnity Insurance: Covering up to £10 million.

Our insurance is provided by NAPIT Insurance and is valid until 21/05/2025. Copies of our insurance certificates are available upon request. Please contact us if you would like more information about our coverage.

Last Updated: 17/01/25

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